User's Acknowledgment and Acceptance of Term

Our Services instantly connect people to health professionals and other users. For example, any registered user of MedRx app can send a request, post which is public by default, and can include a message of 200 characters or less and content like photos and links to other websites.

‘What you share on Med Forum may be viewed all around Ghana instantly. Be careful and sure of what you share!’

This Privacy Policy describes how and when we collect, use and share your information across our websites, SMS, APIs, email notifications, applications, buttons, ads, commerce services, and our other covered services that link to this Policy (collectively, the “Services”), and from our partners and other third parties. For example, you send us information when you use our Services on the web, via SMS, or from MedRx app for iOS or Android. When using any of our Services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law.

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy. If you live in the United States, your information is controlled by MedRx Limited, Pokua Plaza, Christian Village, Achimota, Accra – Ghana. Despite this, you alone control and are responsible for the things you post and other content you submit through the Services, as provided in the Terms of Service and Twitter Rules.

You authorize us to transfer, store, and use your information in the Ghana any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in Ghana

If you have any questions or comments about this Privacy Policy, please submit a request through our form, available at

Information Collection and Use

We collect and use your information below to provide, understand, and improve our Services.

Basic Account Information

If you choose to create a MedRx account, you must provide us with some personal information, such as your name, username, password, email address, or phone number. On MedRx app, your name and username are listed publicly, including on your profile page and in search results, and you can use either your real name or a pseudonym. You can create only one account.

Contact Information

You may use your contact information, such as your email address or phone number, to customize your account or enable certain account and transaction features. If you provide us with your phone number, you agree to receive calls and text messages to that number from us or affiliates (agents, reps and pharmacies). The information you provide for use by our affiliates (agents, reps and pharmacies) is limited to transactions only. We may use your contact information to send you information about our Services, to market to you, to help prevent spam, fraud, or abuse, and to help others find your account, including through third-party services and client applications. You may use your settings for email and mobile notifications to control notifications you receive from MedRx app.

Posts, Following, Profile, and other Public Information

MedRx app is primarily designed to help you connect with health professionals. Most of the information you provide us through MedRx especially on the Med Forum is information you are asking us to make public. You may provide us with profile information to make public on Twitter, such as a short biography, your location, your website, date of birth, or a picture. Additionally, your public information includes the content you post, people you follow, and posts you comment or reply. MedRx app broadly and instantly disseminates your public information to a wide range of users When you share information or content like photos, prescriptions and links via the Services, you should think carefully about what you are making public. Our default is almost always to make the information you provide through the Services public for as long as you do not delete it, but we generally give you settings or features, like ‘hide your profile’, to make the information more private(anonymous) if you want.

Medication Requests, Order, Messages and Non-Public Communications

We provide certain features that allow you to communicate more privately, for example, you can request and order medications or reach out to a specific pharmacy. When you request and order medication through our Services, such as by sending and receiving direct Messages or calls from pharmacists, other health professionals and MedRx employees, we will store and process your communications, and information related to them. While direct messaging are intended to be private, please remember that recipients may copy, store, and re-share the contents of your communications.

Location Information

We may receive information about your location. We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address. We may use and store information about your location to improve your experience of our Services, such as requesting and ordering medication.

Commerce Services and Transactions

You may provide your payment information, including your mobile money account along with your home or office address, to complete a commerce transaction through our Services. We consider your Payment Information and address private and do not make such information public. To facilitate order fulfillment, we collect and store information created by your purchases made through our Services (“Transaction Data”). Transaction Data may include the agent’s name and the date, time, and amount of the transaction.

Service Providers

We engage service providers to perform functions and provide services to us. For example, we use a variety of third-party services to help provide our Services to help us understand and improve the use of our Services, such as Google Analytics and our affiliates. We may share your private personal information with such providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions. We share your Payment Information with our affiliates to process payments facilitate and for other purposes associated with the complete transaction of ordering medication.

Law and Harm

Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Business Transfers and Affiliates

In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This Privacy Policy will apply to your information as transferred to the new entity. We may also disclose information about you to our affiliates in order to help provide, understand, and improve our Services and our affiliates’ services, including the delivery of ads.

Accessing and Modifying Your Personal Information

If you are a registered user of our Services, we provide you with tools and account settings to access, correct, delete, or modify the personal information you provided to us and associated with your account. You can also permanently delete your MedRx app account. When deactivated, your account, including your name, username, and public profile, is not viewable on our app.

Keep in mind that search engines and other third parties may still retain copies of your public information, like your user profile information and public posts, even after you have deleted the information from the Twitter Services or deactivated your account..

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at If we make a change to this policy that, in our sole discretion, is material, we will notify you via an update or email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.